- The Grid Clothing Fulfillment Center
Please contact us via email as soon as you can if you decide to return. If you are not 100% satisfied with your purchase, and your product qualifies, you have 14 business days to return it for a full refund. Please read below to see if your order qualifies for a return. Contact us via email for further details in regards to the shipping
The days start on the date your package was delivered to your address. You can find this information on the tracking number.
A Return Shipping Label is not provided by us, and any shipping carrier works for the return.
For whichever reason you are not satisfied, please feel free to contact us first so we know how to improve our service to you!
Guide to Return or Exchange
1: Products must be in original condition. That means the product hasn’t been washed, worn, plastic packing removed, damaged, and still has its original tags.
2: Products with customization cannot be exchanged or returned.
3: Products without customization, can be returned for a full refund or exchanged for items of same value. You must pay for the price difference if you exchange for a higher-priced item.
4: Products purchased via a promo code cannot be returned.
PS: If you have any questions about the products you received, please email us and provide clear photos to tell us the problems ,we will give you satisfactory solution.
– You may return your purchase to us up to 14 days from the receipt date.
– Products must be in marketable condition and in the original box and/or packaging.
– Once we receive your returned parcel, it will be checked by our fulfillment center (usually within 72 hours of receipt). Your refund will be processed and a credit will be automatically applied to your credit card or original payment method within 3-5 business days.
– Please contact us to avoid any delays in processing your refund.